The following terms and conditions apply to all use of the Panthalon website. By placing an order with us you agree to have read, understood and accepted to these terms and conditions. Please note, as these may be subject to change at any time without notice, it is your responsibility to check this page prior to any use or purchase. If you have any queries regarding our terms and conditions, please contact us before use or order placement.
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any audio, video, photographs or illustrations sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence and permission to do so from us or our licensors.
When placing an order, you agree that all details you provide to www.panthalon.com for the purpose of purchasing goods are accurate and complete in all respects.
Your contract for purchases made through www.panthalon.com is with Panthalon and you confirm that all goods ordered by you are for your own private and domestic use only and are not for resale.
All orders are subject to product availability and acceptance by Panthalon. The price and availability of goods are subject to change without notice. Promotional offers, vouchers and codes may not be used on sale products, or in conjunction with any other offer, unless otherwise stated. All offers are subject to availability and may be withdrawn at any time without notice. By placing an order via this website, you are making an offer to Panthalon to purchase the goods detailed in your order upon the terms described, at which point your payment card or Stripe account will be pre-authorised.
You certify that the payment method you are using is your own and that there are sufficient funds in your account to cover payment of the product/s ordered. No charge will be applied to credit/debit cards or Paypal accounts until the point of despatch; therefore no contract for the sale of any product will exist between you and Panthalon until we accept your order by despatching your order.
If any product from your order is unavailable, we will contact you by email, then attempt to fulfill your order and confirm details of any cancellation made where fulfillment has not been possible.
We are unable to make amendments to an order after the point of despatch. Should you wish to make any changes prior to despatch, please contact our Customer Services team: firstname.lastname@example.org
It is a crime to use a false name or a known invalid credit card to order. Anyone caught willfully entering an erroneous or fictitious order will have their details passed onto the Police. Panthalon reserves the right to terminate our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:
- You fail to make payment to us when due.
- You breach any of our terms and conditions.
- If requested by us to do so, you fail to provide within a reasonable time frame, sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity.
- We suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on www.panthalon.com
Conformity of Goods
Every care is taken to ensure that the description, specification and pricing of all products shown on our website and in our catalogues is correct. The product information and specification provided is not binding, but is carefully considered and intended to give a general description of each product.
While the colour reproduction of each product is a close representation, we cannot accept any responsibility for any variation in colour caused by the differences in browser software. Panthalon will act immediately to correct any error identified and are under no legal obligation to honour a price displayed in error.
Panthalon accepts most major credit cards including Mastercard, Visa, Delta, Maestro, Solo and American Express. We also accept payment via Stripe. All prices displayed are inclusive of UK sales tax (VAT) at the current rate.
We accept online payment in a secure environment by credit or debit card. Payment cards accepted include Mastercard, Visa, Delta, Maestro, Solo and American Express. We also accept payment via Stripe.
During order placement, all credit/debit cards will be pre-authorised, without charge. Once an order is complete and despatched from our Distribution Centre, the payment card will be charged and a Despatch Confirmation email sent. Please note, where items are despatched separately due to terms of availability, charges will also be applied separately.
All prices quoted on this website are shown in pounds sterling (£), are accurate at the time of publication and where appropriate are inclusive of UK sales tax (VAT) at the current rate.
If you need more information about the application of VAT (sales tax) for overseas orders, please go to http://www.hmrc.gov.uk/vat/sectors/consumers/overseas-visitors.htm#2
Shipping and return
UK: Euro 15.00
Europe: Euro 15.00
Australia, New Zealand: Euro 30.00
China, Korea, Malaysia, Japan: Euro 30.00
Middle East: Euro 40.00
North America: Euro 30.00
South America: Euro 35.00
Rest of Asia, including India: Euro 30.00
Rusia: Euro 50.00
Rest of the world: Euro 40.00
Please note that delivery outside of the UK may be subject to local import taxes. Payment of such taxes is the responsibility of the customer.
Returned items must be shipped back to Panthalon within seven 7 working days from the date the package was delivered to you. We invite you to return an item for the same item in another size, or we will issue you a full refund. Shipping costs incurred when returning items are your responsibility. The original shipping charges will not be refunded. It is not currently possible to return an item in exchange for store credit.
Please remember, all items must be returned to us unused, unworn, unwashed, undamaged, or unmodified in any way. Items must be returned in perfect condition and in their original packaging with all tags, if any, still attached. Refunds shall only be allowed if the product is still in its original packaging and has not been used.
Please do not hesitate to ask Panthalon any questions about returns, general questions about your purchase, or for any other query related to our online shop please contact email@example.com.
Returns due to manufacturing defects
If there is a manufacturing defect, the article purchased may be returned provided that it has not been used and the original packaging has been kept. Refunds shall only be allowed if the product is still in its original packaging and has not been used.
The whole order should be returned, including all accessories and the product’s original packaging. Once the product has been received, Panthalon shall look at it and will decide whether the customer is entitled to an exchange. Refunds shall not be given on products that are not in the same condition as when received or which have been opened and also used. The refund or exchange shall be made within 7 days from the date the package was delivered to you.
If it is obvious upon delivery that a mistake has been made with the goods delivered without having to open the packaging, the Customer should record this error on the delivery note and inform Panthalon by email to firstname.lastname@example.org or mobile (+44 7478 3431 25). We shall tell the customer what action to take within the 24 hours following receipt of the goods in order to return the product or products in question and receive an exchange.
Manufacturing defects, which can only be seen once the product has been unwrapped should be reported within 24 hours of receiving the order as described above. The information provided should include the order number, a description of the damage to the product and a request for either an exchange or refund.
If the returned product has sold out, the Customer can choose to exchange it for another product of a similar quality and price or they may request a refund.
The refund shall be made using the same payment method as was originally used, or via bank transfer to the account you paid from.
Jurisdiction and applicable law
The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
Our site changes regularly
We aim to come up with new ideas and update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
General Provision and liability
Unless otherwise specified by us, the information and materials in the site are presented solely for the purpose of promoting the products and services of Panthalon. Our products are available worldwide. However, this Web Site may describe products that are not available worldwide.
The information on our Web Site is intended for general information purposes only. Panthalon makes its best efforts to ensure that the information on this Web Site is accurate and complete. Panthalon does not warrant or represent that its material shown is accurate, error-free or reliable or that your use of Panthalon's Material will not infringe rights of third parties. Your use of the Web Site is at your risk. We (Panthalon) does not warrant that the functional aspects of the Web Site or Panthalon's Material will be error free or that this Web Site, Panthalon’s Material or the server that makes it available are free of viruses or other problems. You use this Web Site at your own risk and are responsible for compliance with applicable local laws, keeping in mind that access to Panthalon's Material may not be legal by certain persons or in certain countries. Our products are available in many parts of the world. However, this Web Site may describe products that are not available worldwide.
In addition, any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for any losses such as loss of income or revenue, loss of profits or contracts or loss of data.
If you have any concerns about material which appears on our site, please contact email@example.com